We are committed to providing our residents with plenty of opportunities to get involved, to help shape, influence and improve the services we deliver.
Your knowledge and understanding of the issues affecting you, your families and neighbours, could be invaluable in making sure we focus our attention and efforts on the things that matter most to you.
When it comes to resident engagement we realise that one size does not necessarily fit all and, therefore, provide a number of ways you can become involved with us to suit your personal commitments.
|Become a member||Anyone can become a member of Fife Housing Group, as long as you are aged 16 and over, if you are a tenant, and over 18, if you are not a tenant. All you need to do is purchase a £1 share in Fife Housing Group and have your application agreed by our Board of Management.
Membership entitles you to attend membership events and our Annual General Meeting. It is also a useful first step to becoming a Board Member or a member of other groups such as Resident VOICES.
|Join our Board of Management||Fife Housing Group is run by a voluntary Board of Management who are dedicated to improving the living conditions of the people of Fife.
Made up of a maximum of 15 people, the Board determines strategy, agrees policy and carries overall responsibility for performance and we are always interested in hearing from tenants and non-tenants with skills and experience in relevant areas such as property and asset management, legal, financial, human resources and commercial.
|Scrutinise our services with Resident VOICES||Resident VOICES is also made up of volunteer members, who meet every month to discuss a range of issues which are important to our tenants and to give feedback on how we are meeting their needs. They play an important part in making sure that we meet our commitment on tenant participation and are in touch with what our tenants want.|
|Form a community group||We encourage you to have a say in the services and issues which affect your home and neighbourhood. One way of becoming involved is to join a local Residents’ Association. If there isn’t one in your area why not help to start one? We would be more than happy to provide you with any assistance and support you require in order to do this.|
|Come along to one of our Estate Walkabouts or Community Cafés||Our Estate Walkabouts offer the opportunity to learn about what matters to your neighbours, meet other stakeholders, hear about our plans for improvement and see for yourself the issues we are managing in your community.
Alternatively, join us at one of our Community Cafés for an informal chat over a free cup of tea or coffee and a piece of cake, where we can also provide information about the services we deliver, local issues and any changes that are taking place in the community.
|Take part in surveys and consultations||Every couple of years we carry out a major tenant satisfaction survey to find out what your views are about your home and our services. We also carry out regular short surveys, often by text, to find out say, how your repair or planned maintenance went.
We really want to hear your views and appreciate you taking the time to respond to these.
|Ask about the other opportunities we offer||There are a wide range of ways that you can get involved with us and help to make a difference; from Mystery Shopping to Resident Inspectors who look at maintenance issues - many of which only require you to invest a small amount of time but can help to make a big difference.|
Should you be interested in taking advantage of any of these opportunities please do not hesitate to contact a member of our dedicated Engagement Team directly on 01383 606162 or via firstname.lastname@example.org.