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Compliments and Complaints

We want to hear your views and really appreciate you taking the time to get in touch!Have your say

We are committed to providing a high-quality service and value your feedback to help us continue to improve.

As such, we are always keen to hear your views on the services we provide to you, whether that be a compliment or a complaint.

How to get in touch to give us a compliment or make a complaint…

It is quick and easy to get in touch with us by whichever means is most accessible to you, whether this is in person at our office, by telephone, in writing, by email or by completing the form below.

  • By phone: 08000 274 007
  • By text: 0771 77 3666
  • By e-mail: feedback@fifehg.org.uk
  • By completing the form at the bottom of this page
  • In person or writing: Fife Housing Group, 7 Pitreavie Court, Pitreavie Business Park, Dunfermline, Fife, KY11 8UU

When things go wrong…

Regrettably, things do sometimes go wrong, however, we understand how important it is that when these incidents do occur, we respond in an efficient and timely manner.  If you do become dissatisfied with any of our services, please tell us so that we can take the opportunity to try and put things right.

What we need from you…

 To enable us to carry out a thorough investigation of your complaint and to resolve matters as quickly as possible, please provide the following details when reporting a complaint:

  • Your full name, address and contact number
  • A summary of your complaint, detailing what has gone wrong
  • What we could do to resolve this matter to your satisfaction

What to expect from us if you make a complaint…

 Our Complaints Policy fully describes how to make a complaint and how we will respond to this.  It also tells you about our service standards and what you can expect from us.

What happens next?

Following receipt of a complaint, it may be necessary for a member of our Engagement Team to contact you to clarify your concerns, prior to our investigation commencing.  Once your complaint is clear an investigation will be undertaken by the relevant business area.  Our Complaints Policy describes what happens once you have complained and the process to follow if you are unhappy with our decision or the way that we have dealt with your complaint.

Compliment / Complaint Form

 

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