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Home / Tenant & Customer Area / Repairs / Staying safe / Frozen and burst pipes

Frozen and burst pipes

Frozen pipes can burst and cause serious damage to your home. To minimise the likelihood of this happening, you should take the following precautions:

  • Check that your stopcock is working properly. It is normally located under the kitchen sink or in the bathroom. If you are not sure where it is, contact us immediately. Do not wait until you have an emergency.
  • Make sure everyone in your household knows where the stop tap is and how to turn it off.
  • If you are going away, think about leaving the heating switched on. Alternatively, switch your heating off, turn off the stopcock and drain off the hot and cold water systems. If you are not sure what to do, contact our office for further advice.
  • In your absence you may want to leave a key with the neighbour who can keep an eye on your home.

If you do have a burst pipe you should take the following steps:

  • Turn off the water at the stopcock.
  • Open all the taps to sinks and baths in order to drain the system.
  • Switch off electricity if water comes into contact with appliances, connections or wires
  • Warn neighbours who may suffer damage as a result of burst pipes in your home.
  • Telephone our office and we will arrange for a plumber to repair the leak. This will be treated as an emergency.