An emergency repair is one where there is a genuine risk to health, safety, security or to the structure of the property and it needs to be dealt with as soon as possible.
Emergency repairs can include:
- Gas leaks (call SGN on 0800 111 999)
- Electrical faults
- Blocked toilets where there is only one in the house
- Heating where there is no other heat source
- Water leaks
- Fire damage
- Repairs after a break-in
- Storm damage.
It is our aim to attend and make safe all emergency repairs within four hours.
These are repairs which may cause inconvenience, but are not an immediate health and safety risk.
They could include:
- Blocked baths, wash hand basins, sinks or external drains
- Faulty light switches
- Faulty locks
- No hot water
- Broken glass which is not a security risk.
It is our aim to carry out urgent repairs within one week of you reporting them.
These include repairs which are not causing major inconvenience or are not a risk to health and safety.
- Joinery work such as repairing floorboards
- Choked gutters
We aim to carry out routine repairs within three weeks of you reporting them.
If materials need to be ordered, we can carry out a temporary repair until the full repair can be completed.
We will also offer you appointments to have internal repairs carried out.
Access and call outs when you are not in
If our tradesperson calls at your home but cannot get access, they will leave a No Access card. You need to ring the number on the card within 48 hours to arrange a convenient time for them to return.
If you do not get in touch, your repair request may be cancelled. If you carry out the repair yourself or there is a problem with access, please contact our Maintenance Service as soon as possible so that we can cancel the visit. If you do not do this, we may have to charge you for the call out.