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Engagement Officer

Engagement Officer 

Salary range: £31,037- £36,501

At Fife Housing Group, we develop and build sustainable communities, making it our priority to provide homes which help our tenants live the lives they choose.

As one of the largest independent housing organisations in Scotland, we manage approximately 2,500 properties in Fife and have an annual turnover of over £12.7 million. We have also been recognised as one of the Top 10 Housing Organisations to work for in the UK and want to build on this reputation by doing more and continuously improving how we do it.

To support our ambitions for growth and meet the aspirations held by the Group, we are currently recruiting for an Engagement Officer to join our team.

The successful candidate will have a professional qualification in housing/customer service or a comparable level of experience in a similar environment. In addition, they will also be able to  demonstrate knowledge and experience of:

  • Managing complex complaints and the associated processes effectively, efficiently and within set timeframes
  • Analysing data and sharing learnings to facilitate continuous improvement and the ongoing evolution of services
  • Facilitating meaningful engagement with customers and other stakeholders
  • Planning, co-ordinating and delivering events
  • Working collaboratively and professionally with both internal colleagues and external organisations

Experience of managing funding applications would also be beneficial but is not essential.

Applicants should also embody our brand values by being consistently accountable, firm but fair, open and honest and versatile.

If you feel you have the skills and experience required and would like to join a well-established organisation with a person-centred culture that puts people at the heart of all we do, then we’d like to hear from you. STRICTLY NO AGENCIES PLEASE.

Please download the application pack below or email jobs@fifehg.org.uk for further information. Applications should be returned via the same email address or by post, marked ‘Private and Confidential’, to Human Resources, Fife Housing Group, 7 Pitreavie Court, Pitreavie Business Park, Dunfermline, KY11 8UU.

All applicants are required to complete an application form to help standardise the shortlisting and interview processes. Please note that CVs will not be accepted.

Closing date: 12 noon on Wednesday 1 June

Shortlisted candidates can expect to be called for interview week commencing 13 June.

Fife Housing Group is an Equal Opportunities Employer and welcomes applications from all sections of the community.


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