‘Your home… our priority’, reflects our vision and the commitment it represents to building an excellent business for the benefit of our tenants, communities and colleagues.
Our team play a big part in helping tenants feel at home in the properties they rent. From Board members to colleagues who provide a service on the frontline, everyone has their part to play in fulfilling our shared purpose by embracing our culture and living our values.
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| Take personal responsibility | Treat everyone fairly | Be transparent in all that we do | Be flexible and creative in our approach |
| We will: | We will: | We will: | We will: |
| Own our work and see everything through to the end | Uphold policies and procedures | Know our boundaries | Cross boundaries to link services |
| Not ignore something just because we don’t think it’s our responsibility to deal with it | Offer constructive/ considerate suggestions | Understand that some decisions are business sensitive and cannot be communicated | Be open to change and happy to question anything |
| Publicly support the Group | Be consistent in our decision making | Share good practice | Try our hand at anything |
| Think about the knock on effect of our actions | Get our facts right first | Challenge negative or bad behaviour | Think outside the box |
| Engage effectively with others |