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Our vision and values

‘Your home… our priority’, reflects our vision and the commitment it represents to building an excellent business for the benefit of our tenants, communities and colleagues.

Our team play a big part in helping tenants feel at home in the properties they rent. From Board members to colleagues who provide a service on the frontline, everyone has their part to play in fulfilling our shared purpose by embracing our culture and living our values.

Take personal responsibilityTreat everyone fairlyBe transparent in all that we doBe flexible and creative in our approach
We will:We will:We will:We will:
Own our work and see everything through to the endUphold policies and proceduresKnow our boundariesCross boundaries to link services
Not ignore something just because we don’t think it’s our responsibility to deal with itOffer constructive/ considerate
suggestions
Understand that some decisions are
business sensitive and cannot be
communicated
Be open to change and happy to question anything
Publicly support the GroupBe consistent in our decision makingShare good practiceTry our hand at anything
Think about the knock on effect of our actionsGet our facts right firstChallenge negative or bad behaviourThink outside the box
Engage effectively with others