Although our office is still closed to the public, we remain fully contactable on 08000 274 007 and via info@fifehg.org.uk. Please also note that our text number changed to 07520 632 740 on Monday 6 April.
As lockdown restrictions start to ease, we are beginning to reintroduce previously suspended services – you can find more details regarding this here.
Routine repairs
Routine repairs have restarted and our team have now worked their way through scheduling the backlog which built-up during lockdown. As such, we are now able to book appointments for new repairs from Wednesday 15 July. If you have confirmed an appointment, it is really important that you are available at the agreed time to have the repair completed.
When attending to undertake these repairs, our operatives will wear the appropriate personal protective equipment and ask you to wait in another room while they work, to help prevent any spread of the virus. If you are shielding, self-isolating or have been diagnosed with Coronavirus please make us aware of this asap.
Please note, that if we attend to undertake a scheduled repair and you are not available to provide access, the appointment will be cancelled and your request will return to the back of the queue for processing.
Open letter from Kevin Stewart, Minister for local Government, Housing and Planning
The Scottish Housing Minister has written an open letter to social housing tenants to provide information and advice, following the publication in May of Scotland’s Route Map for moving out of the crisis. You can read the letter in full here.
Enter our 2020 Garden Competition for your chance to win up to £100
Our last update, containing the results of our ‘Reach for a rainbow’ competition and tips for dealing with anxiety as lockdown restrictions begin to ease can be found here.
You can also check out a list of frequently asked questions regarding the impact of Coronavirus here.
