If you’ve needed to have any repairs assessed recently you may already have come across our new Maintenance Officers, Neil Gunn and George McLeod, but we thought we should take the opportunity to introduce them formally.
We have recognised that our repairs service and our responsiveness needs to improve and our recent restructure is very much directed towards this enhanced service. Our Maintenance Officers are responsible for the delivery of a customer-focused reactive maintenance service, proactively engaging with residents to provide support, advice and interventions. They are also expected to ensure that properties are effectively maintained, with all repairs undertaken promptly and to a high standard – ensuring performance targets are achieved and high levels of customer satisfaction are attained.
Neil and George come to us with a wealth of experience in these areas and we’re sure that they will both be valuable additions to our Property and Commercial Business Team.
Neil has over 25 years’ experience in the building industry, originally as a joiner and then as a Maintenance Officer with South Lanarkshire Council and various other Housing Associations. Neil has been with us on a temporary basis since September of last year before joining us permanently in
(Lochgelly to Leuchars)
George is also a joiner to trade and has worked in the building industry for over 30 years. After spells at Rosyth Royal Dockyard and the City of Edinburgh Council he spent four years as a Maintenance Officer at Housing Associations in Edinburgh and Dundee, before joining us in June.
(Lochgelly to High Valleyfield)