Our Support Services Team Leader, Scott Hunter, answers some frequently asked questions about reporting repairs required at your property.
What should I do if I require a repair in my property?
Contact our repairs team on 0800 0274007 to report your repair and make a suitable appointment for the work. Alternatively you can report repairs via our website www.fifehg.org.uk or e-mail us directly at firstname.lastname@example.org
What should I do if I require an emergency repair when your office is closed?
Our repairs number is monitored 24 hours a day, 7 days a week, 365 days a year so if you require an emergency repair at any time please call us immediately on 0800 0274007.
What counts as an emergency repair?
An emergency repair is one where there is a genuine risk to health, safety, security or to the structure of the property and it needs to be dealt with as soon as possible.
Emergency repairs can include:
- Gas leaks (call SGN on 0800 111 999)
- Electrical faults
- Blocked toilets where there is only one in the house
- Heating where there is no other heat source
- Water leaks
- Fire damage
- Repairs after a break-in
- Storm damage.
What should I do if I have a problem with my Gas Central Heating?
Should you have a gas central heating repair please call WRB Gas direct on 0800 281856 and an engineer will be appointed.
What should I do if I have a water leak?
Try to contain the leak as best you can, turn off the water if possible and call our emergency repairs number on 0800 274007 to request a plumber.
What will happen after I have reported my repair?
Depending on the nature of your repair, a member of the team will make a suitable appointment for the relevant trade contractor or inspector to visit you and carry out the repair or inspection.
How long will it take for the repair to be completed?
We aim to complete all emergency repairs within 4 hours.
All qualifying repairs under the Right to Repair Scheme should be completed within 24 hours.
We aim to complete all non-emergency repairs within 3 weeks.
Will I have to pay for the repair?
You will not be charged for repairs unless there has been wilful damage or negligence by you or others in your property. Some examples of chargeable repairs would be: broken windows/doors, lost keys, holes in walls/doors.