Rechargeable repairs…
Before you ask us to attend to a repair please consider first whether you may be liable to be recharged. This could happen where the cause of the fault is your own. For example, if you lose your house keys and ask us to change the locks you will be recharged. Similarly, if the electrical system in your house has a trip switch which is activated by your own faulty appliance, you may be recharged if you ask us to come out and reset the switch for you.
Repair responsibilities…
We are responsible for many of the repairs to your home but there are some that you are required to carry out yourself. The following list details who is responsible for what:
| Who is responsible? | Us | You |
|---|---|---|
| Communal TV aerial |  | |
| Individual TV aerial or satellite dish | |
|
| Door-entry system | | |
| Electric fire fitted by us | | |
| Electric fire fitted by you | |
|
| Immersion heater | | |
| Light bulbs/fluorescent tubes | |
|
| Light fittings | | |
| Extractor fans | | |
| Smoke detectors (except battery where not mains-powered) | | |
| Smoke detector battery (where not mains-powered) | |
|
| Sockets, switches and wiring | | |
| Common stair lighting | | |
| Carbon Monoxide detectors | | |
| Clothes poles installed by us | | |
| Internal decoration, including tiling | |
|
| Boundary walls/fencing | | |
| Divisional fencing | |
|
| Bin stores | | |
| External paintwork | | |
| Gates (excluding driveway gates) | | |
| Driveway/paths constructed by us | | |
| Driveway/paths not constructed by us | |
|
| Infestation [e.g. wasps, mice etc.] | |
|
| Toilet seats and shower curtains | |
|
| Floor coverings | |
|
| Contents insurance | |
|
| Building insurance | |